SALON POLICIES

SALON POLICIES

Thank you for choosing us for your beauty care! To ensure a seamless, enjoyable, and safe experience for all our valued guests, please review our salon policies below.

1. Appointments & Walk-Ins

• Walk-Ins: Walk-ins are always welcome and served on a first-come, first-served basis.
• Appointments: We strongly recommend booking in advance to guarantee your preferred time. Please arrive 5–10 minutes before your scheduled service.
• Late Arrivals: If you are running more than 10–15 minutes late, please notify us as soon as possible. We may need to reschedule your appointment or shorten your service to avoid delaying the next guest.

2. Cancellations & No-Shows

• Notice Required: We kindly request at least 24 hours' notice for any cancellations or modifications to your appointment.
• No-Shows: Frequent late cancellations or no-shows may require a non-refundable deposit for future bookings.

3. Guarantee & Service Refunds

• No Cash Refunds: All services are final and non-refundable once completed.
• Service Guarantee (Fix-It Policy):
  • Gel / Acrylic / Dip Powder: Guaranteed for 7 days from the date of service.
  • Regular Polish: No guarantee. Gel is always recommended.

If your nails chip, lift, or break within this window due to a technical error, please contact us immediately to schedule a complimentary repair. Repairs after this timeframe or due to accidental damage (e.g., slamming in doors, heavy physical labor) will incur a standard repair fee.

4. Payments & Tips

• We accept Cash, Visa, Mastercard, Discover, Venmo, Zelle, Cash App, Apple Pay, and Google Pay.
• Gratuity (Tips): Tips are deeply appreciated by our technicians. Tips can be given in cash or added to card payments where available.

5. Health & Safety (Sanitation Standards)

• Sanitation: All metal tools are medically sterilized and sealed in pouches prior to each use. Disposable items (buffers, files, pumice stones, pedicure liners) are single-use only or given to you to take home.
• Health Conditions: Please inform our team before service if you have severe allergies, diabetes, open wounds, skin conditions, or if you are pregnant.
• Refusal of Service: For safety reasons, we cannot perform pedicure or manicure services on infected, fungal, or severely open wounds. We reserve the right to decline service if a condition poses a health risk.

6. Children & Guests

• For safety and relaxation, children must be supervised by an adult at all times.
• Salon equipment, hot wax, and sharp tools can be dangerous for unattended children.
• Please keep personal belongings secure. The salon is not responsible for any lost, stolen, or damaged personal items.

7. Right to Refuse Service

We strive to create a peaceful and respectful environment. We reserve the right to refuse service to anyone displaying disruptive, inappropriate, or abusive behavior toward our staff or other guests.